Citizens Advice advisers are to provide a new service aimed at giving Scots a ‘financial health check’ to see if they are eligible for additional support that they may not know about.
The financial health check involves a short confidential interview with a CAB adviser and is available free to anyone who asks for it, or any CAB client whose adviser feels might benefit from it.
The new service is funded by £3.3m by the Scottish government over the next two years, and is launched today in Dumfries. Initially the service will be available by telephone (0800 085 7145), but CABs across Scotland will also be offering a face-to-face version by January 2019.
Launching the service in Dumfries today, Citizens Advice Scotland Chief Executive Derek Mitchell says,
“Research has shown that around half a million Scots are not claiming all the support they are entitled to. That means families are struggling to heat their homes or put food on the table while missing out on financial assistance that could make a crucial difference. This service is all about identifying those people and linking them up with the grants, benefits or support that they need.
“The CAB service already does work every day to help people who are struggling, but it is an ongoing battle to make sure we are reaching all the people who need this support, so the funding we have received for this new service is extremely welcome and will allow us to offer this crucial help to thousands more people who could benefit from it.”
Sue Irving, Chief Executive of Dumfries and Galloway Citizens Advice Service, says: