Service Advisor

    Website Lloyd Ltd

    Founded in 1964 as a tractor dealership in Carlisle, Cumbria, Lloyd Ltd has grown into related sectors to make it a significant UK dealer for many leading manufacturers across the agricultural, construction, groundcare and materials-handling sectors, as well as domestic lawncare and Isuzu pick-ups.  Representing New Holland, Manitou, Bobcat, Amazone, Pottinger, Honda, Kubota and many more, the company’s expertise across all these sectors is second to none so Lloyd Ltd can be relied upon to provide specialist sales advice and the highest levels of aftersales support across all our machinery requirements.

    The successful applicant must have the ability to work as part of a small team in a busy, pressurised environment. Customer focus, relationship maintenance and communication skills are of paramount importance in this role.

    As a Service Advisor your duties will include:
    -Dealing with all customers (mostly over the telephone) in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
    – Ability to relay information, sometimes technical, to the Service Manager / Engineer.
    – Booking machinery into the department for service work to be carried out.
    – Informing customers of the progress with their machinery / equipment.
    – Sell customer repairs/parts etc., and finalising the invoice on completion.

    An ideal Service Advisor will hold the following skills and experiences:
    Motivated, with a proactive approach to customer service.
    Enjoy the challenge of influencing the success of the Services department.
    Customer relations experience.
    Excellent interpersonal and organisational skills and be well presented.
    Must be IT literate.
    Previous experience in a similar role is desirable.
    In return you will receive a competitive salary, dependent upon experience, and benefit from the following;
    – Company Pension Scheme (including life assurance cover)
    – 29 days’ annual leave
    – Ongoing Training and Development

    For an opportunity to join this leading company please submit your CV online.

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