ICT Engineer

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ICT Engineer

Website Qubiti

WHY WE WANT YOU TO JOIN THE Q

As an ICT Engineer on our Service Desk Team, you will be responsible for 2nd, and 3rd line ICT Support for our MSP Customers. We’re looking for a self-driven, out-of-the-box thinker who’s energised by taking the time to understand our customers’ and how Qubiti can help meet their ICT needs, continuing to help build the future of Qubiti and our customers.

Due to our recent growth and our ambition to expand, our ICT Team have access to a portfolio of products, including –

· Business Mobiles – O2, Vodafone, EE, Q, and 100 Worldwide Networks

· Hosted Telephony · SIP · Broadband & Ethernet

· SaaS

· ICT Managed Services

· IoT Solutions

· Intelligent WiFi

You will also have the opportunity to work alongside our Interiors and Facilities team, helping to build the very best Intelligent Spaces.

WHAT YOU’LL DO

· Provide 2nd and 3rd Line Support both remotely and on site

· Maintain and monitor our Pro Active Monitoring Platform

· Complete reactive and proactive maintenance calls

· Understand our customers needs and effectively communicate how Qubiti will meet those needs, with our ICT Account Executives, and Customers

· Rapidly learn our full product set, and how it enables complete ICT Solutions for the SMB Market · Assist our ICT Account Executives in building solutions

· Use our Service Desk Software to Triage, Log, and complete Service Tickets

WHO YOU ARE

· 2+ years providing ICT Support, Telecoms experience desirable

· Determination and energy to provide the very best service at all times

· Technical knowledge to align Qubiti products to specific business outcomes, assisting our ICT Account Executives to build solutions

· Extreme curiosity to learn about our products, our industry, and our customer’s businesses

· Obvious passion and people skills with consistent over-achievement in past experiences

· A passion for all things Technology

· Full UK Driving License

BENEFITS

· Salary – £21,000 – £25,000 DOE, Vehicle Allowance, Commission.

· Awesome colleagues in an awesome flexible office space

· Flexible working – Work from Home, Office, On the road, or even the Beach

· Flexible time off policies including paid holidays and your birthday off

· Branded Workwear

· Fully stocked kitchen with lots of snacks and drinks

· Local and national corporate discounts

· Subsidised gym membership

· Discounts on all our products for you, your family, and friends

To apply for this job email your details to careers@qubiti.co.uk.