D&G Council care staff ask ‘What Matters To You?’ on Monday

Dumfries and Galloway Council is taking part in this year’s ‘What matters to you’ day on Monday 6 June.  The international day aims to encourage and support more meaningful conversations between Service users, their families/carers and the staff who provide services.  It is supported by Healthcare Improvement Scotland.

Our care and support staff across the region will be speaking to their clients on Monday.  This week, we have sent out a short questionnaire to all our Service Users asking them to describe a good and a bad day and how they would like our staff to support them.  Our care staff will be using User’s answers to have a chat about their care and find out what matters most to them.

Our caring staff will be wearing recognisable badges on the day so that Users see them and spark up a conversation.

Chair of the Council’s Social Work Services committee, Cllr Jim Dempster, said “it is a priority of our Council to ’Ensure that our older and vulnerable people receive the care and support they need.’  I am pleased that our Council is taking part in this international day that is working to improve the health and social care system through gaining a better understanding of the things that are really important in peoples’ lives.”

“Our care staff will be taking the time to speak to the people that we care for, focusing on what really matters to them.  We want all our Users to feel like they are being listened to, so our staff will speak to them about their care.  This can lead to improvements in the quality and effectiveness of care for people and communities. Having a better understanding of what is important to people can also help us to build more effective relationships and to provide the type of support and resources that people want and need to help them achieve optimal health and wellbeing.”


Photo shows

Lynn Nish – health and social care support worker (STARS) and Kevin Kingstree, Care and Support Worker with their questionnaires.

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