Dumfriesshire MSP Elaine Murray has this week written to Ofcom, the UK communications regulator, to register her constituents’ complaints with the telephone service company Openreach.

A number of constituents’ have approached Elaine following their frustration with being unable to successfully resolve internet issues which have arisen due to poor infrastructure, which Openreach oversee. When her constituents’ have wished to make a complaint with Openreach regarding the infrastructure, they have been unable to successfully contact the company and instead are being directed to internet providers, who are not responsible for infrastructure maintenance.

Dumfriesshire MSP Elaine Murray said:

“It’s clear to me that the inability to successfully contact Openreach to register a complaint is becoming a growing concern across my constituency. I understand my constituents’ frustration. They’re being directed by their internet provider to Openreach due to a fault with line infrastructure, who are then bouncing them back to their provider to make any complaints. There needs to be greater transparency from Openreach on how to successfully resolve infrastructure issues. Internet service across our region is poor enough as it is due to a lack of investment from the government, but these problems are only making things worse. “

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