James Haugh at Castle Douglas wins another Vauxhall Customer Excellence Award

The service and parts team at local Vauxhall Retailer, James Haugh in Castle Douglas, is celebrating this month after being awarded yet another prestigious Vauxhall Customer Excellence Award following a successful 2015 Customer Experience performance and winning this prized accolade for the fifth year.

Every year, Vauxhall rewards the top performing retailers that have provided customers with exemplary levels of customer experience following results from the British manufacturer’s satisfaction surveys, with Jim and his team being the only Authorised Repairer in Scotland to win this coveted award five years in a row!

To celebrate this special accolade awarded to Haugh’s, Jim and his service team were presented with their Customer Excellence Award at their busy site in Castle Douglas.

Managing Director Jim Haugh, comments: “We really can’t thank our customers enough for their support of the Vauxhall brand and us as a business. This has enabled us to secure this fantastic accolade, we really are over the moon”.

With one of his many long serving technician’s Davie Lees adding “we should be getting a ribbon to wear all of our five awards badges on, maybe a suggestion for when we win again next year!” …

Jim added also, “Customer satisfaction is always our top priority, and each and every customer, both existing and the many new we’ve seen recently, can be confident they will receive a detailed and personal experience that meets each of their needs. It’s a real honour to be presented this award, and we will do our best to ensure we continue this level of excellent customer experience each and every year.”

The retailer was one of 53 Vauxhall retailers in the UK to achieve the highest and most impressive combined scores from Vauxhall’s Purchase Satisfaction and Service Satisfaction surveys, calculated at the end of 2015.

Customers are invited to take part in the Vauxhall Customer Satisfaction programme after purchasing a new vehicle or having their vehicle serviced. Over 160,000 responses were collected last year, helping to generate an accurate picture of Vauxhall customer experience.

Peter Hope, Vauxhall Customer Experience Director, comments: “I’d like to thank the team at James Haugh, Castle Douglas for pulling out all the stops to make our customers’ car maintenance & servicing journey a really positive experience. Their consistent high standards and all-round performance is fantastic, and this award is a real testament to all their hard work.”

To celebrate their outstanding effort, the retailer has been presented with a plaque celebrating their accolade, which has been placed on display at the dealership. Additionally, the Vauxhall dealer locator will display a special logo next to their name, with all staff receiving commemorative badges.

The picture shows George Chestnut – Vauxhall Aftersales District Manager presenting Jim and his team of technicians, sales & parts colleagues from James Haugh, Castle Douglas with their Customer Excellence Award

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