Dumfries and Galloway Council is exploring ways to improve access to taxis and wheelchair-accessible vehicles (WAVs) following the findings of an independent survey carried out on behalf of the council, discussed at today’s Enabling and Customer Services Committee (25 March).
The survey highlighted ongoing challenges in accessible taxi availability across the region, particularly for wheelchair users. Provision of WAVs remains low, reflecting broader challenges around cost, operational pressures and service coverage.
The council will work collaboratively with taxi operators, community groups and accessibility representatives to explore potential improvements – this includes reviewing licensing policies and exploring potential incentives for operators.
Councillor Ivor Hyslop, Chair of Dumfries and Galloway Council’s Enabling and Customer Services Committee, said:
“Reliable transport is essential for people to access work, healthcare and daily services. This review helps us better understand where improvements might be needed, particularly for wheelchair users and people with mobility challenges. We will continue working with local operators and communities to explore ways to make transport services more accessible and responsive to local needs.”
The committee considered the findings and signalled support for further work on licensing policies, stakeholder engagement and support for operators – helping ensure that future services better reflect the needs of all residents.
Councillor Richard Marsh, Vice Chair, added:
“We recognise the challenges in transport accessibility and the impact this has on people’s daily lives. This review allows us to look at potential solutions with those who rely on these services and those who provide them, ensuring any changes are fair and effective.”
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