The staff at local family-run retailer, James Haugh Dumfries, are thrilled to announce the news of their latest achievement; a prestigious Vauxhall Customer Excellence Award.
Once a year, the British manufacturer recognises customer reviews and rewards top performing retailers for their exemplary levels of customer service. The award is a fantastic feat for the independent family-run business, first founded in Castle Douglas in 1890 by Mr Richard Haugh, great-grandfather of the present Managing Director, Mr John Haugh. The business has since seen four generations of the Haugh family enjoying working for the company, and presently Mr John Haugh is joined at the site in Dumfries by his three sons; Richard, Simon and Christopher.
A Vauxhall dealer in the region for the past four decades, James Haugh acquired the Vauxhall outlet in Dumfries in 2000 and Mr John Haugh has operated all new Vauxhall car and van sales solely from the Dumfries site since 2004. James Haugh Dumfries prides itself on its extensive Vauxhall fleet of new and used vehicles, as well as an outstanding aftersales service that ensures loyal customers keep coming back time and time again.
To celebrate this special accolade, John Haugh and his team will be presented with their Customer Excellence Award by Mick Aires, Purchasing Manager at Vauxhall.
Christopher Haugh, Sales Manager, comments: “The team and I are over the moon with this achievement and can’t thank our customers enough for their kind words in Vauxhall’s satisfaction surveys, which enabled us to secure this fantastic accolade. We are incredibly proud to be the only retailer in Scotland to receive an award for both sales and service.”
“Each and every customer that visits the dealership can rest assured that they will be receiving a detailed and personal service, ensuring the utmost is done to meet their needs. As we invest so much time and energy in customer care, we’ll be doing our very best to ensure that we score even higher next year!”
The retailer was one of 45 Vauxhall retailers in the UK to achieve the highest and most impressive combined scores from Vauxhall’s Purchase Satisfaction and Service Satisfaction surveys, calculated at the end of 2013.
After buying a new Vauxhall and servicing their vehicle for the first or second time, customers are invited to take part in both surveys. Over 127,000 responses were collected last year, helping to generate an accurate and continual picture of Vauxhall customer experience.
Mick Aires, Purchasing Manager at Vauxhall, comments: “At Vauxhall, we are proud that James Haugh Dumfries has pulled out all the stops to make our customers’ purchasing and servicing experiences as positive as possible. The award is testament to the hard work invested into their consistent standards and all round high performance.”
To celebrate their outstanding effort, the retailer will be presented with a plaque announcing their accolade, which will be placed on display at the dealership in March. Additionally, the Vauxhall dealer locator will display a special logo next to their name, with all staff receiving commemorative badges.
For further information about the retailer award and for details of vehicles in the Vauxhall range, please contact James Haugh at 2 St Marys Street, Dumfries, Dumfries & Galloway DG1 1HD.
Alternatively, call 01387 255291 or go online to
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